Client Policies & Procedures
arrival: Please do not
feed your pet/s within three hours prior to their grooming appointment.
arrival: We do suggest
all pets are either contained in carry compartments or on
leads on arrival and pick-up. This is due to the fact that
although your pet may be well-behaved, we can not guarantee all pets you may come across during pick-up and
drop-off have those same great
slightly early to toilet your pet prior to entry and fill out client information forms. (Don’t forget to pick-up
after your pet—plastic bags are available from reception)
Needs Pets: If you happen to
have an elderly, young or a special needs pet that needs extra
groomer support (two groomers attending during grooming process), there will be an extra charge to cater for
this. This will
Not be charged to your
account on your pets initial visit, as this is an unknown quantity. If found necessary this will be discussed after
the groom to inform you of the situation and maybe provide a solution before your next groom. For pets that are
extremely matted or have behavioral issues, you maybe required to sign a release form.
Pick-ups: 24 hours notice
would be appreciated for appointment change/cancellation. If running late for the arranged drop-off/pick-up time
a phone call would also be appreciated. If not, a Cancellation/Late
Visa, Matercard Accepted
Prices are based on a half hourly rate.
Prices increase by 3% on the 1st of January each year.
Weekly and fortnightly fees are negotiable.
A current C5 vaccination of your pet is recommended.
All prices include GST.